Returns & Exchanges
At Silver Fern, we stand by the quality of our sports gear and offer a 30-day return policy to ensure you are fully satisfied with your performance equipment. If your purchase doesn't meet your expectations, we make the exchange and refund process as seamless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Gear
Securely pack your items in their original packaging, ensuring all tags are attached and the equipment is in unused, resaleable condition.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Inspection and Refund
Once our warehouse team inspects your return, we will process your refund or dispatch your new exchange items within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing