Frequently Asked Questions
Everything you need to know about your Silver Fern gear and orders.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout for athletes who need their gear sooner.
Do you offer a warranty on your sports equipment?
Yes, all Silver Fern products come with a 12-month manufacturer warranty covering defects in materials and workmanship to ensure you can perform at your best.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Items must be in original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
How should I care for my Silver Fern performance apparel?
To maintain the integrity of technical fabrics, we recommend machine washing in cold water with like colors and air drying. Avoid fabric softeners and ironing.
Do you provide team or bulk order discounts?
Absolutely. We offer tiered pricing for sports clubs, schools, and professional teams. Please contact our sales team directly for a customized quote.